You can delete your Drivo account from inside the app, where it takes effect immediately, or request deletion here. This page explains what is removed, what is kept, and for how long.
Fastest route
The Drivo app has a built-in deletion option, and it takes effect immediately — your identity is already confirmed by the session you are signed in to, so there is nothing for us to verify first.
This page applies to the Drivo mobile application, published by Drivo, Beirut, Lebanon. It covers both sender accounts and driver accounts.
Sign in to the Drivo app and open the Profile section.
Select Account management from the profile menu.
Choose Delete account and confirm the request when prompted.
If you cannot sign in
Use this if you no longer have access to the app or to the phone number on your account. The form opens your email application with the request prepared. We use the phone number to locate the account, and may ask one further question to confirm it is yours before anything is deleted.
What happens
Deleting your account closes your access and removes your profile. A limited set of delivery records is kept for a period, because those records are also tied to the other party in a delivery, to payment disputes, or to obligations under Lebanese law.
Retained records are separated from your profile so that they no longer identify you. They are securely deleted or anonymised once the three-year retention period described in the Privacy Policy has passed, unless a longer period is required by law.
Timing
Confirming deletion inside the Drivo app deletes the account there and then. There is no waiting period, no cooling-off window and no way to undo it.
Your account is deleted the moment you confirm. You are signed out and the account cannot be recovered.
Requests sent from this page need a manual check that they come from the account holder before the account is deleted.
An account with a delivery still under way is deleted once that delivery has been completed or cancelled.
The records listed above outlive the account and are deleted or anonymised at the end of the three-year retention period.
Contact us to submit a request by email, to check the status of one, or to ask what data is held about you.