Privacy Policy

1.Introduction

Drivo respects your privacy and is committed to protecting the personal information collected through the Drivo mobile application and related services.

Drivo is a Lebanese platform that connects senders with verified independent drivers for delivery services within Lebanon.

This Privacy Policy explains what information we collect, why we collect it, how it is used and shared, how long it is retained, and the choices available to users.

By creating an account or using Drivo, you acknowledge this Privacy Policy.

2.Information We Collect

The information collected depends on whether you use Drivo as a sender or as a driver.

Sender information

We may collect:

• Name
• Phone number
• Pickup and delivery locations
• GPS and location information
• Delivery request details
• Delivery history
• Ratings submitted through the platform

Driver information

In addition to basic account information, drivers may be required to provide:

• Identification document or equivalent identification
• Driver's licence or relevant driving documentation
• Vehicle information
• Selfie or personal photograph for verification
• Phone number
• Location information
• Delivery history
• Ratings received through the platform

This information is used to verify drivers and support the safe operation of Drivo.

3.Location and GPS Data

Drivo uses location information to provide features such as:

• Selecting pickup and delivery locations
• Finding relevant delivery requests
• Connecting senders with drivers
• Tracking an active delivery
• Displaying the driver's location during the delivery

Location information is accessed when required by Drivo features and when the user grants the necessary device permission.

Users can manage location permissions through their device settings; however, disabling location access may prevent certain Drivo features from working correctly.

4.How We Use Your Information

Drivo may use personal information to:

• Create and manage user accounts
• Create and manage delivery requests
• Connect senders with independent drivers
• Verify driver identity and vehicle information
• Provide GPS tracking
• Provide delivery and account notifications
• Maintain delivery records
• Allow users to rate drivers
• Protect the platform against misuse or fraudulent activity
• Improve the reliability and operation of Drivo
• Respond to user requests or support matters
• Comply with applicable Lebanese laws and lawful requests from authorities

Drivo will use personal information only for legitimate purposes related to operating, protecting and improving the platform.

5.Phone Numbers and Direct Communication

Drivo does not currently provide an in-app messaging service.

Once a delivery request is accepted, the sender and driver may be able to view the other party's phone number.

The phone number may appear as a clickable link that opens the user's normal phone application so that the sender and driver can communicate directly.

Once the driver marks the order as delivered, the phone numbers will no longer be visible through the delivery request.

Users should use this information only for purposes related to the relevant delivery.

6.Payment Information

The delivery price is determined by the sender.

The method of payment is agreed directly between the sender and the independent driver and may include methods such as:

• Cash
• WHISH
• Another payment method mutually agreed between the parties

Drivo does not currently require users to provide payment-card information for these delivery payments.

Where payment is completed using a third-party payment service such as WHISH, that service may process information according to its own terms and privacy practices.

7.How Information May Be Shared

Drivo does not make all user information publicly available.

Information may be shared only when necessary for the operation of the service.

Between senders and drivers

When a delivery is created or accepted, relevant information may be made available to the other party, including:

• Necessary delivery information
• Pickup and destination information
• Phone number
• Location information relevant to the delivery

Service providers

Drivo may rely on technology or infrastructure providers that support functions such as hosting, location services, notifications, storage, security or other technical operations. Such providers should only receive information necessary to perform their services.

Legal requirements

Drivo may disclose information when reasonably necessary to:

• Comply with Lebanese law
• Respond to a valid court order or lawful government request
• Investigate fraud, misuse or unlawful activity
• Protect Drivo, its users, drivers or the public

8.Driver Verification

Drivers must be verified before providing delivery services through Drivo. Verification may involve reviewing:

• Identification documents
• Driver's licence or equivalent documentation
• Vehicle information
• A selfie or photograph

These records may be retained as part of Drivo's verification and security records.

Verification by Drivo does not change the driver's status as an independent driver.

9.Data Retention

Drivo may retain personal information and platform records for up to three (3) years. This may include information related to:

• Accounts
• Previous deliveries
• Driver verification
• Location and delivery records
• Ratings
• Security matters
• Disputes or complaints
• Compliance and record-keeping requirements

Deleting a Drivo account does not necessarily mean that previously collected information is immediately erased. Certain information associated with the account may continue to be retained for up to the applicable three-year retention period.

After the retention period has expired, information may be securely deleted or anonymised unless a longer retention period is required by applicable law.

10.Account Deletion

Users may delete or close their Drivo account where this functionality is available.

Account deletion removes the user's ability to use that account but does not automatically require Drivo to immediately erase all historical records.

Previously collected information may continue to be retained for the period described in this Privacy Policy.

You can delete your account inside the Drivo app under Profile → Account management → Delete account, or submit a request at drivo.tech/delete-account.

11.Notifications

Drivo may send notifications concerning:

• New delivery requests
• Delivery status
• Driver activity
• Account activity
• Security information
• Important platform or service updates

Users may manage notification permissions through their mobile device settings. Disabling notifications may affect the user's ability to receive important delivery updates.

12.Data Security

Drivo takes reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Unauthorised disclosure
• Loss
• Misuse
• Alteration
• Destruction

Access to personal information should be limited to persons or service providers who require it for legitimate operational purposes.

However, no mobile application, internet service or electronic storage system can guarantee absolute security.

13.Your Privacy Rights

Subject to applicable Lebanese law, users may have the right to:

• Ask what personal information Drivo holds about them
• Request correction of inaccurate information
• Update certain account information
• Manage device permissions such as location and notifications
• Close their account
• Withdraw consent where processing depends specifically on consent
• Raise questions or concerns regarding the use of their personal information

Certain records may remain stored after account closure where permitted or required under this Policy or applicable law.

14.Prepaid Orders

Some delivery requests may require the driver to pay an amount in advance on behalf of the sender. The prepaid amount will be clearly shown before the order is confirmed.

If the receiver accepts the order, the delivery will proceed normally.

If the receiver refuses the order, the sender is responsible for refunding the full prepaid amount to the driver, and the driver will return the order to the sender.

By confirming a prepaid order, the sender agrees to this responsibility.

15.Illegal Use of the Platform

Drivo does not permit the platform to be used for the delivery of illegal items or for unlawful activities.

Drivo may use relevant account, delivery, verification or location records to investigate suspected misuse of the platform.

Where required by law, relevant information may be provided to competent authorities.

16.Changes to This Privacy Policy

Drivo may update this Privacy Policy when the application, business operations, technology or legal requirements change.

When significant changes are made, users may be informed through the application, website, notification or another appropriate method.

The latest version will indicate its effective or last updated date.